SiteCare
Keep your website sharp.
SiteCare keeps your website in good shape after launch, giving you the technical support, monitoring and development time to keep improving it over time.
Launch isn’t the finish line.
A good website needs proper care. KOTA’s SiteCare package keeps your site secure, stable, supported and moving forward, with ongoing maintenance, hosting, performance checks and development hours built around your needs.
Website maintenance.
Our SiteCare team keeps the essential technical upkeep proactive and under control, including CMS and plugin updates, bug fixes, and general website checks, so your site stays healthier behind the scenes.
Hosting and security.
Reliable hosting makes a big difference to how your website performs. SiteCare can include secure hosting setup, monitoring, uptime alerts and security support, helping your site stay stable, protected and ready for traffic.
Performance monitoring.
A slow website hurts user experience, search visibility and conversion. We monitor performance and carry out regular checks in the background, keeping an eye on speed, stability and how the site behaves across devices.
Ongoing website updates.
Each SiteCare package includes a set number of design and development hours per month. You can use these for agreed website updates, new modules, design refinements, content changes, UX improvements and small functionality updates.
Priority support.
Get direct access to the team behind your website for fixes, updates, or changes. We’ll log requests, prioritise urgent issues, and keep things moving without your team having to chase multiple suppliers.
Results.
67.6%
rise in engaged sessions per user after 1 month.
104.9%
increase in organic visits after 1 month
64.1%
increase in conversions after 6 months.
70.8%
increase in average engagement time after 3 months.What our clients say
"The project was well managed from their end and we were immediately impressed by the quality of their designs and their interpretation of our brief. Following the launch, they still support us well with the maintenance of the site, helping to make quick fixes and small functionality tweaks. Nice bunch of people to work with too!"
“Kota have been brilliant from day one to work with. Very quick to respond to any queries, a lovely group of people, with a great eye for design and detail. I've loved working with them so far, and I am sure they'll be partners for much more time to come!”
"After launch, their support team didn’t miss a beat. Special thanks to Maja, who became our go-to during the post-design phase and handled everything with clarity and care, and to Nat, KOTA’s development lead, who responded to every request with efficiency and a positive attitude. We were so impressed by the end result and ongoing support that we chose to stay with KOTA for hosting and utilise their SiteCare service—ensuring that our site continues to perform at its best long into the future."
"The project was well managed from their end and we were immediately impressed by the quality of their designs and their interpretation of our brief. Following the launch, they still support us well with the maintenance of the site, helping to make quick fixes and small functionality tweaks. Nice bunch of people to work with too!"
“Kota have been brilliant from day one to work with. Very quick to respond to any queries, a lovely group of people, with a great eye for design and detail. I've loved working with them so far, and I am sure they'll be partners for much more time to come!”
"After launch, their support team didn’t miss a beat. Special thanks to Maja, who became our go-to during the post-design phase and handled everything with clarity and care, and to Nat, KOTA’s development lead, who responded to every request with efficiency and a positive attitude. We were so impressed by the end result and ongoing support that we chose to stay with KOTA for hosting and utilise their SiteCare service—ensuring that our site continues to perform at its best long into the future."
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FAQ's
SiteCare is KOTA’s ongoing website support and maintenance retainer. It helps keep your website secure, stable and performing properly after launch, with support for hosting, updates, monitoring, fixes, reporting and ongoing improvements.
It gives your team a reliable technical partner, rather than leaving the website untouched until something breaks.
SiteCare can include website maintenance, CMS and plugin updates, hosting support, uptime monitoring, security checks, speed checks, bug fixes, browser and device fixes, monthly reporting and agreed development hours.
The exact setup depends on your website, platform and support package.
Yes. Each SiteCare package includes a set number of design and development hours per month, which can be used across agreed website updates.
That might include new modules, design tweaks, content updates, small UX improvements, functionality changes or other tasks that help the website keep evolving. Larger pieces of work can be scoped separately if they go beyond the hours included in your package.
Yes, if you want your website to keep working properly.
A website is not a one-and-done project. Browsers, plugins, CMS platforms, security requirements and business needs all change over time. SiteCare protects the quality of the website after launch and helps it stay useful as the business moves forward.
It can. SiteCare can include secure, optimised hosting, monitoring and day-to-day support depending on your website and package.
Reliable hosting helps with speed, stability, security and uptime, so it often forms an important part of ongoing website care.
Yes. SiteCare can include CMS updates, plugin updates, agreed technical updates and ongoing development support.
We handle updates carefully, so your team doesn’t have to worry about breaking the site or missing important maintenance.
SiteCare focuses on technical website health, maintenance and support. It can include performance improvements and technical fixes that support SEO, but deeper SEO strategy, blog content and GEO support sit within a separate add-on package.
Sometimes. We’ll need to review the website first to understand how it has been built, which platform it uses and whether there are existing technical issues.
SiteCare is strongest for websites we’ve designed and developed, but we can advise on whether support is possible for an existing site.
You’ll have a clear route to raise support requests with our dedicated team. We’ll review the issue, prioritise it based on urgency and resolve it within the agreed support process. The goal is to stop small problems becoming bigger problems.
Yes. SiteCare can include uptime monitoring, speed checks and performance recommendations.
If downtime or performance issues appear, we can investigate and respond through the agreed support process. This helps keep the site fast, stable and ready for users.
Interested in working with KOTA?
Drop us a line at
hello@kota.co.uk
We are a Creative Digital Agency based in Clerkenwell London, specialising in Creative Web Design, Web Development, Branding and Digital Marketing.